Repair & Maintenance

We provide professional diagnostics, maintenance, and small engine repair for lawn and power equipment—from initial diagnosis through repair, testing, and completion. We specialize in Maruyama equipment and also service a wide range of outdoor power equipment.

We do not service diesel or electric equipment.

Getting started is easy. Submit a service request using our Request Service button with your equipment’s make, model, and a description of the issue. You can also reach us directly by phone at (808) 234-3750 or by email sales@northshoreequipmentsupply.com. Once we receive your request, we’ll discuss your service needs and arrange the next steps.

Once we receive your service request, we’ll arrange drop-off/pick-up options. You will fill out an Equipment Diagnostic Intake Form when we meet. We’ll inspect and diagnose your equipment to identify the issue and determine the necessary repairs. Once the diagnosis is complete, we’ll contact you with an estimate and give you an estimated completion timeline. If you agree to move forward—before repairs begin—you’ll review and sign a Repair Authorization & Service Form outlining the approved work and estimated cost. We’ll then complete the authorized repairs, thoroughly test the equipment, and notify you when it’s ready for pickup. Payment is due upon completion.

Request Service → Drop-off/Pick-up → Diagnose → Estimate → Approve & Sign → Repair → Test → Payment & Pickup

Our diagnostic fee is $35. This fee covers the time and labor required to inspect and diagnose your equipment and is due even if you decide not to proceed with the recommended repair. If, for some reason we are unable to diagnose the problem after a reasonable diagnostic evaluation, the diagnostic fee will be waived. Repair costs vary depending on the equipment, parts required, and labor involved. We will provide an estimate for your approval before proceeding with repairs.

If we identify additional issues or repairs that were not included in the original estimate, we’ll contact you before proceeding. No additional work will be performed without your approval. We’ll provide an updated estimate for the additional work so you can make an informed decision before repairs continue.

We accept cash, as well as secure online payments. Online payment options include major credit and debit cards, Apple Pay, PayPal, and Venmo for your convenience.

You can reach us directly by phone at (808) 234-3750 or by email at sales@northshoreequipmentsupply.com.

For repair and service inquiries, you can also submit a request using our Request Service button.