Rental Cancellation & Refund Policy
NORTH SHORE EQUIPMENT SUPPLY
RETURN, CANCELLATION & REFUND POLICY
Effective Date: September 19, 2026
North Shore Equipment Supply strives to provide reliable equipment, rental services, parts, and repair services. The following policies apply to purchases, rentals, and repair services.
EQUIPMENT PURCHASES
New equipment, parts, and supplies may be returned within 7 days of purchase when eligible, provided the item is unused, in resalable condition, and returned with proof of purchase.
Items that have been used, damaged, modified, installed, or otherwise altered may not be eligible for return.
Approved refunds will be issued to the original payment method. Shipping, delivery, pickup, or other charges may not be refundable where applicable.
Manufacturer warranties, when applicable, are subject to the manufacturer's terms and conditions.
EQUIPMENT RENTALS
Rental reservations cancelled 3 or more days before the scheduled rental start date are eligible for a full refund, provided the equipment has not already been picked up, delivered, or placed into service.
Cancellations made less than 3 days before the scheduled rental start date may be subject to cancellation charges and may not be eligible for a full refund.
No-shows may not be eligible for a refund.
Returning rental equipment before the scheduled return date does not automatically qualify for a refund or credit for unused rental time.
A $100 refundable security deposit is required for applicable rentals. The deposit may be used to cover damage, loss, theft, missing equipment or accessories, excessive cleaning, or other charges for which the customer is responsible under the rental agreement. Any remaining refundable balance will be returned after the equipment has been inspected and the rental has been reconciled.
Customers are responsible for equipment while it is in their possession and must follow the operating and safety instructions provided at pickup.
If North Shore Equipment Supply is unable to provide the reserved equipment, we will contact the customer regarding rescheduling, a comparable replacement, or a refund, as applicable.
REPAIR SERVICES
A $35 diagnostic fee is due for equipment brought in for diagnosis. The diagnostic fee covers inspection and troubleshooting and is due whether or not the customer authorizes the recommended repair.
After diagnosis, customers will receive an estimate when applicable. Repair work will not begin until the customer authorizes the repair.
Once repair work has been authorized and performed, charges for completed labor, parts, and services are not refundable solely because the customer later decides not to keep or use the equipment.
If North Shore Equipment Supply determines that a repair cannot reasonably be completed, we will discuss the available options with the customer.
If a repair is covered by a manufacturer warranty or other applicable warranty, the applicable warranty terms will govern.
REFUNDS
Approved refunds are generally issued to the original payment method. The time required for a refund to appear in a customer's account may vary depending on the customer's bank or payment provider.
Nothing in this policy is intended to limit any rights or remedies that cannot legally be waived under applicable law.
CONTACT
For return, cancellation, or refund questions, please contact:
North Shore Equipment Supply
Phone: (808) 234-3750